Billing & Insurance

Understanding My Bill

Is testing and treatment covered by medical insurance?

BlueSleep is in network with most health insurance plans (Cigna, Aetna, Oxford, United, Emblem, Blue Cross, Oscar, Medicare, 1199, 32 BJ, and more). Telemedicine visits, sleep testing and oral appliance treatments are covered by most medical insurance for patients who are diagnosed with sleep apnea and are symptomatic. Coverage does vary according to insurance plans. Your financial responsibility includes your co-pay, deductible, and co-insurance. When you have been prescribed sleep testing and treatment by our staff, we contact your health plan for preauthorization and determine any out-of-pocket expenses. If you don’t have insurance, check out our Pricing page.

When am I charged for a visit?

Up to 1 business day prior to your visit.

Why was I charged a no-show fee?

You were likely charged a no-show fee for missing your appointment or not rescheduling your appointment within 24 hours of canceling your appointment. Other patients were waiting to see our providers, and we were unable to schedule their visit because you did not cancel on time. Be considerate of others, and make sure to email us at help@bluesleep.com at least 24 hours before your scheduled appointment to avoid the $150 no-show fee.

Payment Methods

How do I pay for my visit, home sleep test or device?

Go to www.bluesleep.com to register/log in to your account. Once logged in, make sure a Valid payment method is up to date on your portal. Our Billing department will send you a notification through the portal, with the details of your Insurance response and Patient responsibility. You will then see your card on file charged for the service. For any charges over $200, the Billing Team will call the patient for authorization to charge a card.

How can I change my preferred payment method?

Log onto your portal at www.bluesleep.com.

Does BlueSleep allow partial payments?

We do offer partial payments in specific cases. Contact us at billing@bluesleep.com for more information.

Billing Insurance

Do you take my insurance?

We take most major Insurances. Please contact your Insurance to see if our providers are in your network. Licensed in NY, NJ, FL, CA, TX, VA.

What’s my co-pay, co-insurance or deductible?

You can contact your Insurance provider to get information specific to your plan for specialist visits.

Can I waive my deductible?

Simple answer is No. Insurance providers require doctors to collect copays, deductibles, co-insurance and out-of-pocket costs according to your insurance plan contract.

Refunds

How can I get a refund?

Visits and treatments covered by insurance are non-refundable. Treatment with custom-made oral appliances are non refundable, as they’re custom made. For inquiries, email billing@bluesleep.com.

Billing Troubleshooting

My credit card changed. How can I update my payment info?

Payment method can be changed by logging into your portal at www.bluesleep.com.

My billing address changed. How do I update my address?

Billing address can be changed by logging into your portal at www.bluesleep.com.

My insurance changed. How do I update my insurance info?

Insurance can be changed by logging into your portal at www.bluesleep.com.

Billing & Insurance

Understanding My Bill

Payment Methods

Billing Insurance

Refunds

Billing Troubleshooting

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